Return Policy

All products purchased from Protein Bites can be exchanged within 5 days of delivery only if:

  • The packaging is faulty, damaged, or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually
  • You must notify us within 5 days of delivery by writing to [email protected] in case you want to raise a dispute. At Protein Bites, we carefully go through each dispute on a case-by-case basis and try to be fair to both parties.
  • Replacement will be sent in case a defected/faulty/damaged item is sent originally. You will be required to email photographic evidence of the defective item at [email protected], within 5 days of delivery before any claims can be processed.
  • Replacement will be sent as soon as the customer shows enough evidence that the faulty product was sent from our end. The wrong product will be picked up by the replacement delivery rider.
  • Delivery Charges will not be refunded.
  • Refund requests will be processed within 7 working days after receiving the return products. Rs 199 is deducted for delivery charges in case of refund.
  • For further queries about exchanges and returns, please WhatsApp us us at 0370-8712220 or email us at [email protected]
  • Items on sale will not be refunded.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product has been used.
  • The product has tampered.